Frequently Asked Questions
Click on a question to see the answer. Don't see your question? Contact us, we are happy to help.
How do I listen on my mobile Device?
The On Demand Player will not work on most mobile devices. Some Android apps with Flash abilities can play our On Demand Player through the device's browser.
If you have the Apple iPhone you can download the Jason Lewis Show iPhone App from the iTunes App Store for FREE! To get the Jason Lewis Show iPhone App
click here.
If you have an an Android phone, go to the Android Market on your handset and download the Jason Lewis Android App Free from the
Android Market or
click here to download the Android App apk files.
You can listen to the Jason Lewis Show 24 hours a day by calling the Listen Phone Line- 760-569-7710.
Genesis Communications Network provides this service for free but long distance charges may apply depending on your service plan. Check with your service provider.
Archives are playable on all mobile devices that have a browswer. Just click on the archive file to play.
What should I do if I'm having problems with the sound on the mobile apps? & Why does it take so long to load programs on the mobile apps?
If you're on a WiFi network, see if using another network fixes the issue, or temporarily turn off WiFi in your settings. If that doesn't resolve the issue, you're probably in an area of heavy network congestion or limited connectivity and you may want to try again from another location, or later in the day. We have no control over the connection, and connections can sometimes be unstable or slow.
Why is iPhone app crashing (3Gs and older devices)?
iPhone 3Gs and older iPod Touch units running iOS 4 are experiencing increased frequency of crashing and audio skipping. This is due to the limited hardware resources available on these units while running iOS 4. This is a fault of the device and is beyond our control.
How do I install the "Android App apk File" on my phone?
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Go to the Android Market and get an app installer: Astro File Manager, Apps Installer, z-App Installer are a few that are available.
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Download the Android App APK file (Jason Lewis Show App APK download) and save to your phone's memory card and insert the card into your Android phone.
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After it is downloaded to your phone's memory card, open your installer app. It will show you all the APK files stored directly in the root directory of your memory card.
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Just click on the application you want to install and it will be installed.
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You can find out more at BrightHub.com. They offer multiple means of installing third party apps.
Minimum Computer Requirements for On Demand Player
The following are the absolute minimum requirements for the On Demand Player to work:
PC Operating System:
Windows XP (SP2 or higher),
Windows 2000,
Vista,
Windows 7
Browser:
Firefox 3,
Chrome,
Internet Explorer 8,
Safari 3.2.2
Mac Operating System:
X 10.4 Tiger or higher
Browser:
Firefox 3,
Chrome,
Safari 3.2.2,
Opera 8.0
In Addition: minimum Flash Player 7 must be installed on your computer.
Click Here to get Flash Player
If you download the Flash Player and it still is not working you will need to check the following questions below to trouble shoot the problem you are experiencing.
If you are using
FireFox you need to make sure you are updated to the most recent version of FireFox to insure that you have the proper plugins for your browser. To make sure your FireFox is updated you can go to the Help drop down and select "check for updates", then download and install any updates.
Linux:
Ubuntu 10.4 LTS (only works with this OS at this time)
If you do not have these minimum requirements our Player will not work and we recommend you use the Archives. We are sorry but we unable to provide help to those who do not meet these minimum requirements.
I get a "Forbidden" "You Do Not Have Permission" Error Message trying to listen to the On Demand Player?
You may have a Windows Media Player (WMP) plug-in installed that allows Flash files (.flv) to be played in WMP and/or have configured Flash files to be opened with WMP. You need to make it so that WMP is NOT the default player for .flv files.
On a
Windows XP or 2000 operating system, to disassociate Flash files from WMP:
1) Right click on the Start button, select "Open".
2) Select "Tools" from the menu, then select "Folder Options..."
3) Click on the "File Types" tab.
4) In the Registered File Types list, scroll to find "FLV" and click on it to select it. If "FLV" is not in the list, then Flash files are not configured to be viewed with WMP.
5) Below the Registered File Types List, the file type details are displayed. If "Opens with: Windows Media Player" is displayed, then Flash files are configured to be viewed with WMP.
6) While "FLV" is selected in the list, click on the delete button just below the list, then click the "Close" button. Flash files are now disassociated from WMP.
7) Please reboot your system before attempting to retry the Live or On Demand Player.
For
Windows Vista this website provides step by step instructions and nice images to guide you through the process.
http://articles.techrepublic.com.com/5100-10878_11-6172036.html
For
Windows 7 this website provides step by step instructions and nice images to guide you through the process.
http://vista.blorge.com/2009/10/26/how-to-change-file-type-associations-in-windows-7/
How do I download the Archives?
On the Listen page, select the month and year you want to get. Once all the links load for the days and hours, select one of the links, right click (mac-control click) and choose one of the following: IE "save target as", FireFox "save link as", Safari "download linked file", then select the location on your computer to save the file to (mac users should find the downloaded files in their download directory).
I click on the podcast button but I just get a page with a bunch of code on it?
You need to a have a podcast receiver software on your computer in order to download a podcast, like iTunes or Podcaster, or have a browser like FireFox (4 or higher) or Internet Explorer (8 or higher). To automatically download podcasts every time a new episode becomes available follow the instructions of the Podcast Receiver you use.
Podcast Receivers:
There hasn't been a podcast available since August 11, 2011?
Now that we are no longer on ClearChannel/Premiere the podcast the feed that was used for downloading the podcasts has changed. See the next question for instructions to get the new podcast feed.
Step by Step Instructions for downloading Pod Casts with iTunes, Juice, DoggCatcher, Firefox, and Internet Explorer:
The podcast is available in the iTunes store.
Click here to get the podcasts in iTunes
FireFox (4 or higher) and Internet Explorer (8 or higher) Instructions:
1. Click on the PodCast button for the show that you want then...
FireFox users- Click on the podcast button, then click Subscribe Now, Also make sure that the "Subscribe to this PodCast using Live Bookmarks" is selected (
click here for more information)
IE 8 users- Click on the podcast button, then click Subscribe To This Feed (click the "Learn More About Feeds" for more information)
Juice Instructions:
1. Launch Juice
2. Click on the Subscriptions tab.
3. Add podcast feeds.
Copy this link
http://podcast.gcnlive.com/podcast/jasonLewis/pcast.php - click the green plus button on Juice, right click and select paste this link in the URL box,
Podcast feeds will have a orange dash icon next to them. When you select a feed, its URL will appear at the bottom of the window. Add the feed to your subscriptions by clicking Add. It should show up in the main subscriptions window with state "newly-subscribed".
4. Set scheduler options
Still on the Subscriptions Tab
click on the 7 icon that looks like a calendar and a clock with a white box,
click "enable scheduler" click the "check at regular intervals" select "12 hours"
Finally, click "Save" to apply the settings
5. Set your preferences. In the General Tab, select the "continue running in the background when I close the main window" This will make sure it keeps downloading for you.
In the Threads Tab, select "8" maximal threads for feedscanning per session and "5" maximal downloads per session
In the Player Tab, select a player that you use on your computer
6. Walk away
Now your podcast will be ready for you to use in your player when you need them!
Juice will now check for and download new content and transfer it to your Player (Windows Media Player/WMP or WinAmp).
DoggCatcher:
1. Copy this link
http://podcast.gcnlive.com/podcast/jasonLewis/pcast.php
2. Launch DoggCatcher
3. Paste link following DoggCatcher's instructions
To learn more about receiving podcasts on DoggCatcher you will need to go to the DoggCatcher "Help".
For any shows you missed in the Podcasting you will have to download them manually using the Archives.
We only keep a couple of weeks of episodes on the server at a time. You will want to set up your reciever to download the PodCasts about every other day or once a week maximum to ensure you don't miss any.
What is the Listen Line?
You can call 760-569-7702 24 hours a day and listen to the show. It is an On Demand player for the telephone. When the program is live you will hear the live broadcast. When the live broadcast is finished it will go into a continuous play loop and will keep repeating until the next time the show airs live.
Genesis Communications Network provides this service for free but long distance charges may apply depending on your plan with your phone company. Check with your phone company for information on your long distance charges.
Where is the show on XM/Sirrius Radio
When the Jason Lewis show left the ClearChannel/Premiere Network it was removed from their XM channel (168). The Genesis Communications Network, the new network for the show, doesn't have a dedicated XM channel, but XM could have put the show on one of their other non-network channels. For reasons unknown, they have chosen not to do this. Feel free to contact your local XM rep or call 866-635-2349 and let them know how you feel about this, just please remember to be polite and professional.
We are being inundated with calls and emails about this and as much as we want to respond to everyone we just simply cannot keep up with the volume. Please know that we feel just as frustrated with this as you do and we are working hard to try to get the show back on XM.
What happened to KTLK?
Premiere/Clear Channel has chosen to move KTLK 100.3FM to KTCN 1130 AM/103.5FM. We understand that this means many of you can no longer hear the show on the radio in the greater Minneapolis/St. Paul area. The Station is owned and operated by Premiere/Clear Channel and they are the only ones who have control over the station and how it operates. Jason's move to GCN also had nothing to do with this change. If you want to call them and let them know what you think, please do, just please remember to be polite and professional. You can reach them at 952-417-3000.
We are being inundated with calls and emails about this and as much as we want to respond to everyone we just simply cannot keep up with the volume. Please know that we feel just as frustrated with this as you do.